We hope you love your purchase, however if you would like to return or exchange an item, we are more than happy to do so (terms & conditions apply).
Please email firstname.lastname@example.org within 7 days of receiving your item, providing your reasons for the return and/or exchange requirements and return your garment within 14 days. If 14 days have past by since your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it with all original tags attached. It must be returned in the original packaging.
Sadly we cannot cover the shipping cost for returned items. We recommend that you send your return by a tracked and recorded postal or courier service and always retain proof of postage as the goods remain your responsibility until received and signed for by us.
Please include a receipt or proof of purchase and return your item/s to:
28 Bavent Road
Once your return is received and inspected, if approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 5 to 7 working days for returns to be processed.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 5 to 7 working days, please contact your credit card company. It may take time for the refund to appear in your account.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: 28 Bavent Road, London, SE5 9RY, United Kingdom. Please include proof of purchase or receipt. For faulty items we will refund any postage costs you have incurred.